PSN Training

 

 

Available Courses

• COURSE: Accessible Customer Service - Doing it Right (Condo)

  

  Meet the needs of all your residents! Learn how to confidently provide quality, customer service to an expanding and changing base of residents, customers and visitors with diverse accessibility needs.
  
  This interactive course for staff who interact with the either residents, or other internal or external customers is geared specifically to individuals in the condominium sector, and meets compliance training requirements under the Accessibility for Ontarians with Disabilities Act and the Customer Service Standard.
  
• COURSE: Accessible Customer Service - Doing it Right (Rental Housing)

  

  Raise your awareness! Develop your skills and knowledge! Learn how to confidently provide quality customer service to an expanding base of customers and visitors with diverse accessibility needs.
  
  This engaging course for staff who interact with the either tenants, or other internal or external customers is geared specifically to individuals in the multi-unit residential rental housing sector, and meets compliance training requirements under the Accessibility for Ontarians with Disabilities Act and the Customer Service Standard.
• RESOURCES & TIPS: Customer Service - Doing it Right

  

  Tools, Tips and Resources to assist in delivering accessible customer service to persons with diverse disabilities
• ASSESSMENT: Plumbing Repairs Test

  

  Test 1 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.
• ASSESSMENT: Electrical Repairs Test

  

  Test 2 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.
• ASSESSMENT: Architectural Repairs Test

  

  Test 3 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.
• ASSESSMENT: Fire Safety Test

  

  Test 4 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.
• ASSESSMENT: Residential Tenancies Act

  

  Test 5 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.
• ASSESSMENT: Janitorial and Housekeeping Services

  

  Test 6 of a six-part series of assessments relating to basic knowledge and skills required for operating in a multi-unit residential building.